Shipping & Returns

We aim to prepare and dispatch orders as quickly as possible. Orders placed earlier in the day may ship the same business day, depending on product availability and order volume.

Estimated processing times are displayed at checkout. Once your order ships, you'll receive tracking information to follow its progress.

We aim to make international shipping as straightforward as possible. Whenever available, SeverForm selects Delivered Duty Paid (DDP) shipping, allowing applicable import duties and taxes to be handled in advance.

When DDP shipping is unavailable, customers may be responsible for customs duties, taxes, or import fees assessed by their destination country.

Some international couriers require a recipient phone number for customs clearance or delivery updates. If additional information is needed, we may contact you before shipment to help prevent delays.

Estimated delivery times vary depending on the destination, shipping service, and customs processing. Delivery estimates are provided where available but are not guaranteed.

International shipments may occasionally experience carrier or customs delays beyond our control.

Once your order has been dispatched, tracking information will be provided whenever available.

We carefully package every order to help ensure it arrives safely.

If your shipment is significantly delayed, appears lost, or encounters a delivery issue, please contact us with your order details.

We'll work with the shipping carrier to investigate and help find an appropriate resolution.

Returns and exchanges are accepted within 30 days of delivery, provided the product is returned in its original condition.

Items should be returned with their original components and packaging whenever possible.

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

To initiate a return or exchange, please contact SeverForm with your order number and a brief description of your request.

We'll review your request and provide return instructions.

Please contact us before shipping an item back to ensure your return can be processed correctly.

Customers are responsible for return shipping costs unless there is an issue with the order, such as an incorrect or defective item.

If your order arrives damaged or incorrect, please contact us so we can review the issue and arrange an appropriate resolution.

Once your return is received and inspected, we'll notify you of its status.

Approved refunds will be issued to the original payment method.

Please allow additional time for your payment provider to process the refund.

We stand behind the quality and craftsmanship of every SeverForm product.

If you experience a manufacturing defect or have concerns about your purchase, please contact us with your order details and a description of the issue.

We'll review your concern under our limited warranty and work toward an appropriate resolution, which may include a replacement or refund depending on the circumstances.